Customer Support

ORDERS

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Under no circumstances will we sell, share or otherwise disclose your personal information to a third party.

 

SECURITY

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our web site, you can email us at rvaugh@pasintl.com.

 

RETURN POLICY

If you receive an order that appears to be defective or damaged, please contact PAS Systems at 800-660-7643 within 10 days of receipt of the shipment. PAS Systems will replace the equipment, file any necessary claims, and correct any shipping errors.

To return an order for any other reason, contact PAS Systems at 800-660-7643 within 10 days of receipt of the order and explain the reason for the return. A 20% restocking fee will be assessed and freight charges are non-refundable.

 

SERVICE

Your breath alcohol tester is a self-contained unit. Other than those that have replaceable batteries, there are no user-serviceable parts inside. If you conclude that your device is not functioning correctly, it must be returned to PAS Systems International for service.

Carefully package the unit. Place the package in a suitable shipping box and send to the address below. We suggest shipping UPS or Federal Express, etc, rather than parcel post for tracking purposes.

If your unit is out of warranty, you will be provided with a service estimate, which will indicate the service charge and part fee, for your approval before repairs begin.

When returning your unit for service, please include your contact name, return address, email (and phone number) and a description of the problem for which you are requesting service.

PAS Systems shall not be responsible for any custom configuration information or memory data of customer information contained in or stored on any Alcovisor product returned to PAS pursuant to any service, repairs or recertification. PAS recommends the downloading of all test data prior to sending your unit in for service or repairs.

Ship units requiring service to:

PAS Systems International
Attn: Service Department
1616 Princess Anne Street
Fredericksburg, VA  22401
 
Tel: (540) 372-3431
(800) 660-SNIF
 

WARRANTY

ALCOVISOR Alcohol Breath Testers

PAS Systems International warrants to the buyer that all new equipment purchased through PAS Systems, or one of our authorized distributors, will be free from defects in material and workmanship, under normal use and service, for a minimum period of twelve (12) months from original invoice date. 

The warranty does not apply to consumables or supplies (i.e. batteries, mouthpieces, printer paper) nor any damage which has in PAS Systems Service Dept opinion, been the result of misuse, alteration, accident or abnormal conditions of operation or handling. The warranty is void if the warranty sticker on the unit shows signs of tampering.

PAS Systems assumes no risk for damage to unit in transit to PAS. If PAS Systems determines that a defect was outside of, or not covered under the warranty, PAS will estimate repair and service charges and obtain the buyer’s authorization prior to conducting any work to repair the defective equipment.

PAS System’s shall not be responsible for any custom configuration information or memory data of customer information contained in or stored on any products returned to PAS pursuant to any warranty, repair or recertification. 

PASSIVE ALCOHOL DEVICES

PAS Systems International warrants to the buyer that all new equipment purchased through PAS Systems, or one of our authorized distributors, will be free from defects in material and workmanship, under normal use and service, for a minimum period of twelve (12) months from original invoice date.  Passive devices carry a 2-year warranty on the fuel cell.

Warranties are non-transferable.